Optional Service Fees - A consumer is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades, or in-flight Wi-Fi) if the consumer was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the consumer was involuntarily denied boarding. For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares. Class of Service Change - A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service.DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis. DOT has not specifically defined what constitutes a “significant delay.” Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances.Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.In the following situations, consumers are entitled to a refund of the ticket price and/or associated fees. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees.
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